Privacy Policy

How we use your information

• Provide and operate the website, create and manage accounts.
• Respond to enquiries and provide customer support.
• Improve features, security, and user experience (including analytics).
• Detect, prevent, and investigate fraud, abuse, or technical issues.
• Meet legal and regulatory obligations in New Zealand.

Sharing and disclosures

We may share information with trusted service providers (e.g., hosting, email delivery, analytics, security) who process it on our instructions. We may also disclose information if required by law, to protect rights and safety, or in connection with a business restructure (e.g., merger or asset transfer).

International transfers

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure protections comparable to NZ privacy requirements (e.g., contractual safeguards and appropriate security measures).

Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law. We then delete or de-identify it where reasonable.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information (such as access controls, encryption in transit where available, and monitoring). No method of transmission or storage is completely secure.

Your rights (NZ)

Under the Privacy Act 2020, you can request access to, and correction of, personal information we hold about you. To make a request, contact us using the details below. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).

Contact