Age Verification Policy

1) Minimum age requirement

You must be at least 18 years old to access or use PlayGoldHub.com. If a higher legal minimum age applies to a particular gambling product or activity in New Zealand (for example, some casino gambling is restricted to 20+), the higher age applies.

By creating an account or using the site, you confirm that you meet the applicable minimum age and that the information you provide is accurate.

2) How we prevent access by minors

• Age gate: we may ask you to confirm your date of birth before allowing access to certain features.
• Account verification: we may require age/identity checks before enabling withdrawals, redemptions, or other restricted actions.
• Document checks (where required): we may request a copy/photo of government-issued ID and may request additional proof (e.g., address) to confirm age.
• Automated/third-party checks: we may use validation tools to check whether the details you provide are consistent with being of legal age.
• Ongoing monitoring: we may review accounts for indicators of underage use and require re-verification.

3) If we suspect an account is underage

• We may restrict access, pause transactions, or place the account into verification.
• If underage use is confirmed, we may suspend or close the account and block further access.
• We may refuse service and take other steps reasonably necessary to comply with legal and safety obligations.

4) Reporting an underage account or access

If you believe a minor is using the site, please report it with any relevant details (username, email, screenshots, and why you suspect underage use):

5) Requesting review or correction of an age restriction

If your account is restricted due to an age/verification issue and you believe this is incorrect, contact us using the details above. We may ask for updated information or proof of age. Once reviewed, we will correct eligible restrictions as soon as practicable.

We only request information necessary to verify age. If you submit documents, please ensure they are clear and complete; you may redact non-essential information where reasonable.